- Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Access to the extensive Cisco.com knowledge base and tools
- Next-business-day advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
- Ongoing operating system software updates and upgrades
- Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
Cisco SMARTnet Service är en prisbelönt teknisk supporttjänst som erbjuder direkt, när som helst tillgång till Cisco-ingenjörer och ett omfattande utbud av tekniska resurser. SMARTnet ger snabb problemlösning, flexibel täckning för varje enskild enhet och premiumservicealternativ för att maximera den operativa effektiviteten.