- Software and firmware upgrades
- Unlimited 24x7 technical support
- Repairs and loaner equipment
- Unlimited access to Fluke's Knowledge Base
- Members-Only promotions
- Training opportunities
- Renewal price advantage
Gold Support for your FI-7000 FiberInspector Pro allows you to make the most of your FiberInspector Pro purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your FI-7000 FiberInspector Pro?
Repairs and loaner equipment - If your FI-7000 FiberInspector Pro should fail, Fluke Networks will deliver a loaner unit via next business day delivery to keep you up and running. Fluke Networks will repair your FiberInspector Pro and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your FI-7000 FiberInspector Pro are qualified as defective or faulty by the technical assistance center, it will be replaced free of charge. Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.
Gold Lifetime BuyBack Guarantee - Buy the tools you need now knowing that Fluke Networks will buy it back when it's time for a new one. Get 100% cash back within 30 days, 60% within 1 year, and 15% after a year for the life of your tester covered by Gold. (Full terms and conditions can be found at www.flukenetworks.com/GoldBuyBack.) (Currently not available within Asia).
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to the world-class Technical Assistance Center (TAC). The centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing, Test results interpretation. Let Fluke Networks help you get the most out of your FI-7000 FiberInspector Pro and understand the results you are seeing.
Unlimited access to the Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by the experts.
Member Only promotions - Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your FI-7000 FiberInspector Pro with Gold Support Services.